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Shipping
  
Once we receive your offer you can expect delivery to most addresses in the continental USA in 7-10 business days. Via ground delivery. For faster delivery, we offer overnight, two-day, and three-day service. If you place an express order by 12pm PST, any in-stock items will be shipped the same day except for orders placed on weekends and holidays when our warehouse is closed. Call for express shipping rates. All shipping rates on site are for standard ground only.
Most orders ship within 3-4 business days, and generally, it takes 3-5 business days for transit time after it ships. If you call and request 2nd Day or Next Day shipping, your order will still ship within 1 business day from the day ordered. Please call us if your delivery needs require special attention.
 
Alaska, Hawaii, and U.S. Territories
  
 For Shipping outside of the continental United States, please call for shipping charges. for shipping outside the country, please call for shipping rates and Custom charges. 

  

Exchange & Return Policy  

At this time we do not allow BBQ Islands, Firepits, Fireplace, part, grill covers, trim kits, grill finish frames, or any custom made item to be returned. Purchaser is responsible to order the correct part or model number. We don’t allow returns on items that were simply not used. We allow returns on certain items within 30 days of the original purchase date. The product mush be returned in its original packaging and undamaged. We charge a $50.00 restock fee on each returned item. Certain returned products will incur a 20% restocking fee. Please call before returning any item to determine what the credit will be. Customers are responsible to pay for the return freight and insure the product against shipping damage. All returned items with visible shipping damage will be rejected and returned to the customer. 

We do not return shipping costs. 

  

Privacy 

 This privacy notice discloses the privacy practices for www.reliance-energy.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:  

 

  1. What personally identifiable information is collected from you through the web site and how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

   

Information Collection, Use, and Sharing  

 We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us, such as; name, address, phone, and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.   

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to ful fill your request, e.g. to ship an order.   

Your Access to and Control over Information 

 You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our web site:   

  • See what data we have about you, if any
  • Change/ correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

   

Security   

We take precautions to protect your information. When you submit sensitive information via the web site, you information is protected both online and offline.  

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.  While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employers who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.   

 If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-473-1375 or via email